UNIFY Wireless Restaurant Calling System
help you effectively improve restaurant service and productivity, win good reputation, reduce labor costing and eventually earn more profit!
BIG Problems Existed In Many Restaurants!
Problems Existed In Many Restaurants
- Low service efficiency?
- Diffcult to call a waiter?
- Slow service response?
- Noisy service environment?
It is known that service quality plays a vital role in catering industry, especially in the medium and high-end places where the proportion of service consumption is higher than that of food consumption, so up to now how to highlight enterprise service characteristics and maximized profit has become the key point in the competition of the whole catering industry. In traditional catering industry, there are more private rooms, separate places and floors in fancy restaurants together with complex layout, so it is inconvenient to ask service staff for help. If the customer can not get timely service whenever the need arises, it not only can't make customer satisfied but also increases restaurants' operating cost and business risks because of low work efficiency and unsuccessful quantification assessment ... ...
Benefits Provided By UNIFY Restaurant Calling System
UNIFY Wireless Restaurant Calling System provides corresponding solutions aiming at a series of problems in traditional service, such as low service efficiency, slow service response, complex service call, noisy service environment, etc. and also improves comprehensively and manages the service response speed through wireless calling system, mobile receiving information, process monitoring service, service response overtime alarm, wireless scheduling, calling load, service response qualified rate statistics etc. All these make operators improve service quality and work efficiency as well as realize win-win in service and profit at the same time.
Improve Service Speed and Quality
- Easy to operate, customers only need press the button without looking for the waiter, crying or waving. It helps to avoid no-response awkward of the customer and helps to create quiet and comfortable consumption environment;
- Waiters can receive calling information promptly through portable pager, and provide timely service without interruption. Customers are more relaxed and satisfied while the environment is quieter;
- Establish fast contact between kitchen and waiters and accelerate serving speed;
- Improve work efficiency and service quality of the service staff, ensure waiters always on available, and make the service program simple.
Perfect Service Supervision and Management
- Quantify service call and calling response time, realize digitization of the service by computer software and develop an unique service standard;
- Quantification assessment improves waiters' enthusiasm. Even if the waiter serves in a private room, it can also quantify service of the waiter by service quality monitoring system, which is more objective and fair;
- Managers can know every staff's condition, such as workload and qualified rate, and understand the service level of the whole place;
- Managers can develop corresponding reports at random and pick up related data for reference.
Increase Returned Customers
High service quality, characteristic service pattern and consumption environment (no interruption: from service staff and other guest). It is obvious that customers are willing to come here again.
Shorten Guests' Dining Time
Service speed has been accelerated, so the guest waiting and consumption time is shorten to increase income for the restaurant. For example, many fancy restaurants often occur that a lot of people are queuing for dine while dining service speed is slow. It wastes lots of time for customers to find a waiter to order dishes. The people in the queue outside still have to wait longer. However, the waiter will not care about the problem of slow service speed (can reduce labor intensity), the boss will miss sales volume and make the customers displeased.
Improve the Second Order Rate
In many consumption places there is a possibility for consumers to order twice. If slow or not timely service, it is quite possible to give up ordering twice. Statistics shows that generally this part of sales volume takes up 5-10% of the total turnover.
Reduce Management Cost
Restaurant Calling system and service quality monitoring system can make service more structured and the waiter has clear working standard. Without human monitoring, you can reduce management pressure, improve management efficiency and save management personnel.
Reduce Personnel Cost
UNIFY Wireless Restaurant Calling System can realize one-to-one, one-to-more, and more-to-one calling and move to receive calling information, making the work targeted without waiting outside the private rooms or in the hall for service call. As a result, each waiter's work efficiency has been improved and numbers of needed person has been reduced. For example, if you want to make sure the timeliness of service response in the private room of Chinese restaurant, you must equip every private room with one waiter. By using of unify wireless calling system, every waiter can manage 3-5 private rooms without having impact on service quality.
Increase Operational Characteristics and Improve Industry Competitive Power
By using of wireless restaurant calling system, paging system, process monitoring service, service response overtime alarm, wireless scheduling, calling load, service response qualified rate statistics and other measures can increase operational characteristics and improve industry competitive power as well as realize win-win in service and profit at the same time.
How to Use Restaurant Calling System
The wireless calling button can be fixed on the tables of private rooms and the hall. Small restaurant can choose LED products (desktop server, hall sever and wrist server) and fix the server on the bar. Large restaurant can choose paging system. If need service management, you can also choose service supervision and management system. Every waiter carries a pager. Moreover, the kitchen, supervisor or head waiter can be equipped with dispatch controller to urge taking-food, dispatch service staff and realize group alarm. The specific usage is as follows:
- When customer needs service, he just needs to press corresponding calling button( service, checkout, water, etc);
- According to the LED servers (desktop server, hall sever and wrist server), service staff can know where is calling and what kinds of calling;
- Service staff can also know calling content through the portable pager which has many kinds of tip ways like vibration and music and has calling history;
- Can divide tables or private rooms into groups. The pager or wrist server carried by the waiter only shows the service call within group and will not be interfered by other service call outside groups;
- If there are some customers calling at the same time, the calling information will be stored in the pager or wrist server without omission;
- The pager or wrist server will display calling information from multiply customers in accordance with time sequence, which is convenient for waiter to provide services in sequence.
- The supervisor can dispatch work personnel at any time by dispatch controller and press group button to realize alarm;
- Each food window in the kitchen can be equipped with a dispatch controller to call the corresponding service staff to take food;
- After receiving calling information from the customer, the waiter should press confirm or cancel button once in position, achieving "one-to-one calling" timing and establishing service response standard;
- Manager may inquiry, calculate, analyze service by calling supervision and management system and quantitative manage the service staff to understand their service calling volume and average service response time.
Customer need service
Press the calling button
Table number will be shown on the screen
The waiter is coming soon
Case Study - UNIFY Wireless Restaurant Calling System
A large Chinese restaurant - a triplex building with area of about 1800 square meters. There are 45 tables in entrance hall, 28 compartments on the second floor (28 tables) and 25 compartments on the third floor (25 tables), two windows for transmitting food. About 27 waiters, 3 headwaiters and 1 manager work in it.
- Excessive waiters in leisure time, while not enough in busy time.
- It is common that when waiters serve for a compartment another one need service at the same time,which often leads to customers' complaints.
- The communication between kitchen and waiters is poor,so that waiters often waste time to move around kitchen windows to get information about food.
- The communication between the manager, headwaiters, and waiters is so poor that though the manager patrols back and forth,there may still be unexpected accidents.
Adopt UNIFY Wireless Restaurant Calling System.
UNIFY Wireless Restaurant Calling System consists of numbers of Restaurant Calling Buttons, Restaurant Calling Display, Restaurant Pager, Restaurant Pager Server and Restaurant Dispatch Controller.
Wireless Calling Server
Wireless Calling Buttons
- 1 Key Menu Button - JX5001
- 2 Keys Menu Button - JX5002
- 3 Keys Menu Button - JX5003
- 5 Keys Menu Button - JX5005
Wireless Calling Relevant Products
Each customer table is installed with a Restaurant Calling Button; the waiter responsible for the compartment takes a Restaurant Pager with him; every window for transmitting food is installed with a Restaurant Dispatch Controller; the manager takes a Restaurant Dispatch Controller with him.
Functions Of Wireless Restaurant Calling System:
When the customer needs service, he just needs to press the Restaurant Calling Button nearby. After that, the Restaurant Calling Server will display the table/room number on its clear screen, and then the customer will get waiter's assistance in time. After kitchen has prepared food for one table, press the table number and the waiter will know exactly that which window has prepared for which table. When customer has checked the bill, the reception can use Restaurant Dispatch Controller to press the table number to tell waiters which table is vacant. Manager can find out the staff by Restaurant Dispatch Controller.
- Reduce 6 waiters and 2 headwaiters, promote a headwaiter to be manager.
- Eliminate the situation of missing service, the customers' complaint reduce back to seventh of earlier lever.
- Increase the speed of solving emergency cases for manager could assign waiters at any time.
- Improve the efficiency of transferring food.
Only by reducing the quantity of waiters and management we can save the costs about $5600 per month;and decreasing the staff number brings great convenience to management. Sales increases $130,000 over the last month, caused by the decrease of consumer complaints and increase of returned customers. The direct earning from the above two aspects has far exceeded the cost of UNIFY Wireless Restaurant Calling System. In addition,it will improve the quality of waiters' service and help to promote the restaurant to a higher grade!
Featured Wireless Calling System Suitable for Restaurant
Desktop Calling System - JX1001 (Desktop server + any kind buttons)
Desktop Calling System - JX1001
This package is suitable for small and medium restaurant. The wireless calling button can be fixed on the table of every private room and the hall, and LED desktop server shall be fixed on the bar. The customer presses corresponding button (service, checkout, water, etc), and service staff can know where is calling and what kinds of calling according to the desktop server LED display so that to provide better service....
Hanging Calling System - JX1002 (hanging server + any kind buttons)
Hanging Calling System - JX1002
This package is suitable for small and medium restaurant. The wireless calling button can be fixed on the table of every private room and the hall and LED hanging server shall be hung on the ceiling or on the wall. The customer presses corresponding button (service, checkout, water, etc), and service staff can know where is calling and what kinds of calling according to the hall server LED display so that to provide better service....
Wireless Paging System - JX1004 (Paging server + pager + dispatch controller + any kind buttons + any kind additonal servers)
Wireless Paging System - JX1004
This package is suitable for large restaurant. If need service management, you can also choose service supervision and management system. The wireless calling button can be fixed on the table of every private room and the hall. Every waiter carries a pager. Moreover, the kitchen, supervisor or head waiter can be equipped with dispatch controller to urge taking-food, dispatch service staff and realize group alarm.
Wrist Calling System - JX1005B (Wrist server + any kind buttons)
Wrist Calling System - JX1005B
This package is suitable for small and medium restaurant. The wireless calling button can be fixed on the table of every private room and the hall. Every waiter is equipped with a wrist server and realizes separate management by registration. For example, waiter A can be set to take charge of number 1-5 tables. The customer presses corresponding button (service, checkout, water, etc), the responsive waiter can know where is calling and what kinds of calling according to the wrist server LED display so that to provide better service.
Need solutions for other industries?Our wireless calling systems and solutions have been successfully used in dozens of industries, it can help you improve service, improve efficiency, reduce labor intensity, reduce the employee, reduce operating costs, monitor employee service speeds.
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Start to build your Wireless Calling System ...Ready to build your wireless calling system? Only with below 4 simple steps, you can build a wireless calling system!
- Step 1 - Select your calling server
- Step 2 - Select your calling buttons
- Step 3 - Customize label of calling buttons (optional)
- Step 4 - Select your additional calling products (optional)
Wireless Calling System will improve your service and productivity obviously.
Start to Improve Service Quality and Get More Returned Customers right now?
Start to Cut Down Your Costing and Save Menoy right now?
All your investment will be Returned Only in 3 Months! (Proven by lots of our customers already)
Do NOT wait to waste your Time and Menoy any more!
The earlier you use it, the earlier to harvest the benefits!